You already know that labor can represent up to 80% of a contact center's operational costs. The challenge is to control and even reduce labor costs—but not at the expense of customer service. Agent-assisted and agentless proactive customer care campaigns are proven approaches to increasing customer loyalty and retention. All while keeping costs in check.
Do these challenges sound familiar?
OpenScape Contact Center meets and beats those challenges by helping you keep pace with customers’ demands, giving you a competitive edge. It’s designed to maximize first-contact resolution through intelligent skills-based routing, along with built-in expert presence and collaboration tools.
Do these challenges sound familiar?
OpenScape Contact Center meets and beats those challenges by helping you keep pace with customers’ demands, giving you a competitive edge. It’s designed to maximize first-contact resolution through intelligent skills-based routing, along with built-in expert presence and collaboration tools.
Do these challenges sound familiar?
OpenScape Contact Center meets and beats those challenges by helping you keep pace with customers’ demands, giving you a competitive edge. It’s designed to maximize first-contact resolution through intelligent skills-based routing, along with built-in expert presence and collaboration tools.
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